Frequently Asked Questions



Below are frequently asked questions regarding logging in, using your account, etc. If your question is not listed, please contact sualumni@samford.edu.


Logging In


What is the Samford Alumni Association Online Community?
Why should I register and log in?
How do I activate my account?
What's my Samford ID and where do I get it?
Why do I need to create a username and password?
I forgot my username or password. How can I get it?
When I try to reset my username and/or password, I'm told my email address can't be found. Why?


Activating a Third Party Account


I already have Facebook or LinkedIn. Is this different?
How do I initially sign in using a third party account?
What if I’m automatically logged into the alumni Web site because I checked the “remember my password” box?
How do I sign in on subsequent visits to the alumni Web site?

Once I’ve activated my third party account, will my site activity post to my separate account on my behalf?
How do I remove the connection to my third party account?


Managing Your Profile


How do I update my account information?
Can I change or customize my visible profile?

Using the Alumni Directory

What if I do not want my information displayed in the online directory?
I have changed my last name. Will others be able to find my online directory entry under either name?
Are all alumni listed in the alumni directory?
When I provide updates online, are those changes reflected in my alumni record?
What is the difference between "Class Year" and "Preferred Class Year"?

What are the icons listed next to each search result?

I am having trouble finding a classmate in the directory. What do I do?

I am trying to contact a former classmate, but his/her contact information isn't listed in the online directory. Can the Alumni Association give me his/her contact information?

 

iModules Software, Inc.


Are there system requirements?
Are transactions made on the Samford Alumni Community secure?
















What is the Samford Alumni Association Online Community?

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The Samford Alumni Association Community is our new and enhanced online alumni community that provides a unique and individualized experience for its users. Its features include class notes, regional chapter pages, an alumni directory and much more. In order to take advantage of these features, you will need to activate your account and log in.

Why should I register and log in? 
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By registering (activating your account) and logging into the Samford Alumni Community, you gain access to new online features available exclusively to alumni. To utilize these features, we must first verify your identity. Doing so protects you and other Samford Alumni Community users from anonymous communication and posts. Additionally, registered users can update contact information quickly and easily; fill-in event registrations and other forms automatically (i.e. class notes); and connect securely with alumni based on region and affinity.


How do I activate my account?
 
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On the home page, select “Sign Up Today” in the red box on the right of the screen. When prompted, enter your first and last name. You will then be asked to enter your Samford ID number and date of birth. If you are a returning user, click "Login" in the red box, then enter your username and password.


What's my Samford ID number and where do I get it?
 
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Your Samford ID is a unique Samford identifier that is assigned to your record in our secure database. If you cannot locate your Samford ID, please contact the Office of Alumni Programs at sualumni@samford.edu and include your name, address, graduation year, and major.


Why do I need to create a username and password?
 
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By creating a unique username and password, you can be assured that no one else will be using our site with your name. The username and password are created once you have registered for your account.

I forgot my username or password. How can I get it?  
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If you have forgotten your password, look for "Reset My Password" on the login page. Your password is secure, and neither the Samford Alumni Community nor the Office of Alumni Programs is able to retrieve it on your behalf. Please keep your password in a safe place for future reference.


When I try to reset my username and/or password, I'm told my email address can't be found. Why?  
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This message indicates that our system has a different email address associated with your account. Click here to update your information.


I already have Facebook or LinkedIn. Is this different?  
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Facebook, LinkedIn and the Samford Alumni Community are all online communities. Unlike Facebook and LinkedIn, however, the Samford Alumni Community is a private community that is exclusive to alumni of Samford University. If you are an avid Facebook user, the Samford Alumni Community uses a gives you the option to  connect your Facebook identity and credentials seamlessly with a single login. Unlike Facebook, the Samford Alumni Community gives you easy access to a searchable alumni directory, on and off-campus event registrations, alumni groups based on region and disciplines, and more!

How do I initially sign in using a third party account?  
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When you visit the alumni website login page, you will see three options:

1.) First time login
2.) Return visitors
3.) The option to login with another account



If this is your first visit to our site, you will need to activate your account using our first time login option.

After activating your account, you can sign in using your username and password, or you can choose another account to login with.

Once you click the account of your choice, a pop-up window will appear on your screen. Enter the e-mail address and password associated with this account. For example, if you select Facebook, the pop-up will close, and your Facebook profile picture will appear onscreen with a short confirmation message.

Next, input your alumni website username and password in the fields to the left of your profile picture. Click the login button. This completes the link between Facebook and the  community and only needs to be done once. The system will then return you to the community homepage.

You have now connected your preferred account to the online community!


What if I’m automatically logged into the alumni website because I checked the “remember my password” box?  

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No problem. Log out of the alumni Web site by clicking “logout” at the top right of the page. From there, you can activate a third part account via the login page.


Once I’ve activated my third party account, will my site activity post on my behalf?  

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No. This function simply gives you the option to easily post items to your timeline or social media profile. For example, this feature is available with Homecoming Registration. Once you register, you can easily choose to comment and post about the page from our website and invite your friends to join!


How do I remove the connection to my third party account?  

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There are two ways of turning off the connection between your third party account and the online community. You can visit your account application settings to remove this function. On facebook, simply check the box that says “Never publish stories from alumni Web site” under your settings.

Or, once you’re logged in, you can visit the alumni home page and visit the Update My Information page. From there, choose "Manage My Account Settings” and click“remove” next to the account you no longer want connected.

If you change your mind and want to re-establish the link, simply return to our login page and select the preferred account icon under “Login with Another Account” icon. (You will need to re-enter your alumni website username and password as well.)


How do I update my account information? 
 
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After you have logged in, under the Samford Alumni Community tab on the menu bar, click Update My Info.


Can I change or customize my visible profile? 
 
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Yes! When you register, you will have the option of making visible as much or as little information about yourself as you like. Under “My Public Profile”, you can access your online profile and the information that is seen by other alumni in the Samford Alumni Association Community. If you have had any changes to your information, choose “Update My Info” to inform us of your new information.


What if I do not want my information displayed in the online directory?  
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The "My Directory Info" screen allows individuals to select which particular information is displayed in the online directory.

Alumni wishing to block their entire profile from the online directory may do so by clicking on "Update My Info" at the top right of the screen, selecting the "Directory Display" tab, and checking the box next to "Hide my entire profile from the online directory."

If you wish to have yourself removed from the directory completely, please contact the Office of Alumni Programs at sualumni@samford.edu, or call 1-877-SUALUMS.


I have changed my last name. Will others be able to find my online directory entry under either name?
 
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The default search feature allows users to search by first, maiden, or last names.


Are all alumni listed in the online directory?  

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Yes. By default, all alumni on record are searchable in the online directory and are listed with a minimum amount of information: first name, last name, and class year. Additional directory information for each alumnus or alumna may be shown at his or her discretion.


When I provide updates online, are those changes reflected in my alumni record?
 
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Changes made on the "My Directory Info" screen will override information in alumni records. This new information will be pulled into the record overnight.



What is the difference between "Class Year" and "Preferred Class Year"?  
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In most cases, the class year is considered the year that an individual graduated or earned their first degree from Samford University. This is typically an undergraduate degree year. Some alumni have a preferred class year listed in their record that is different from his or her undergraduate degree year. Possible examples of this include:

  • An alumnus or alumna who has a large number of friends from, or a greater affinity for, the preceding graduating class instead of his or her actual class year.
  • An alumnus or alumna who has a graduate degree, and prefers to be associated with it instead of his or her undergraduate degree year.


What are the icons listed next to each search result?
 
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  The email icon indicates that the individual has an email address on file, and they may be "blind contacted," i.e., clicking the icon allows  users to send the individual an email message without divulging that individual's email address.

   The friend icon is displayed when the individual has an email address on file. Clicking the icon allows users to send the individual a request be added to the user's online directory friends list.

   The Webcard icon is displayed when an individual has business contact information on file and has chosen to display that information.

   The light bulb icon is displayed when the individual is currently logged in to the Samford Alumni Online Community.

   The gold ribbon icon is displayed in memory of an individual who is deceased.

I am having trouble finding a classmate in the directory. What do I do?
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The search feature of the online directory is exact, and is sensitive to misspellings. Inputting partial information such as the beginning of a last name or the first initial of a first name may provide better results. Additionally, individuals who choose not to be listed in the online directory will not be returned in search results.


I am trying to contact a former classmate, but his/her contact information isn't listed in the online directory. Can the Alumni Association give me his/her contact information? 

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The Samford Alumni Association values alumni privacy, and will not provide an individual alumnus or alumna's information to a third party without his or her permission. Individuals wishing to obtain another alumni’s information should contact the Office of Alumni Programs at sualumni@samford.edu. We will then reach out to the alumnus on the individual’s behalf.


Are there system requirements?
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iModules software's online communities are accessed by both members and administrators through a web browser. There is no implementation, configurations or setup required. Generally speaking, the Samford Alumni Community works best on the latest versions of major browsers like Microsoft Internet Explorer, Mozilla's Firefox and Safari for MacOS X. Because of the advanced functionality in our administrative tools, we recommend the following:

  • Internet Explorer 6.0 and above running on a Windows operating system
  • Internet Explorer 6.0 and above on Windows98 or later
  • Firefox 1.5 on Windows98 or later
  • Netscape 6.0 on Windows98 or later
  • Firefox 1.5 on Macintosh OSX 10.1 or later
  • Safari 2.0 on Macintosh OSX 10.4 or later
  • Minimum screen resolution of 800x600 with recommended resolution of 1024x768.


Session cookies and Java scripting must be enabled. Other operating systems and browsers may be used with varying degrees of compatibility, reliability and functionality.


Are transactions made on the Samford Alumni Community secure?

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The Samford Alumni Community is an iModules technology. iModules is fully Merchant Level 1 PCI compliant. This is the highest level of PCI compliance in the software industry. iModules is listed on the Visa PCI vendor list, and completes industry standard security audits on an annual basis. Our commerce forms, including the online giving form, utilize https and industry standard security certificates. iModules giving software is utilized by some of the largest foundations in higher education, including Notre Dame, Penn State and Dartmouth.